Policy on Returns and Exchanges

Ollinda.com gladly accept exchanges
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery

Ollinda.com doesn't accept returns or cancellations
But please contact me if you have any problems with your order.

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, We can't accept returns for:

• Custom or personalized orders
• Face masks
• Woven apparel 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Returns & Exchanges 

If you are not satisfied with your product, please message us to ensure that we get your message. 

• All product returns require a Return Merchandise Authorization (RMA) number.
• You can request an RMA number by email contact, contact@ollina.com

RETURNS:

While we do not offer returns, we are happy to do an exchange. We highly recommend taking a close look at the descriptions carefully. Because everything is made to order, all exchanges will be charged a restocking fee so we aren't left with trying to sell a custom made beanie at full. ALL ON-SALE ITEMS ARE NOT RETURNED AND REFUNDED, NO EXCEPTION!

EXCHANGES:

We gladly exchange for items returned within 30 day of their delivery date to you. We do not offer refunds as We are limited in storage & each beanie is made to order. The customer is responsible for getting the exchangeable item back safely to our office.